Always Hoop Earrings

Orders are processed within 1–3 business days of purchase (Monday–Friday, excluding public holidays). Once shipped, you'll receive a tracking email straight away.

Australia

• Standard shipping: 2–7 business days — $10 AUD
• Express shipping: 1–3 business days — $15 AUD
• Free shipping on orders over $200 (standard delivery times)
  

International

• Standard: 5–15 business days — $20 AUD
• Express: 2–7 business days — $35 AUD
  
  

Delivery times are estimates and may take longer during peak periods like Christmas, Valentine's Day, and Mother's Day — we recommend express shipping if your order is time-sensitive. Full details on our Shipping & Delivery page.

Every Zostma piece is designed to be worn and loved for years to come. To help your jewellery last as long as possible, we recommend the following:

• Moisture: Avoid contact with water, including showering, swimming, and hand washing, as this can cause plated jewellery to tarnish over time.
• Cosmetics: Perfume, lotion, and other cosmetic products can affect the finish of gold-plated and sterling silver jewellery. Apply these before putting your jewellery on, not after.
• Exercise: Remove jewellery before exercising — sweat and friction can wear down plating and delicate pieces may catch or break during activity.
• Storage: Store each piece separately in a cool, dry place away from direct sunlight. Avoid long-term storage in humid areas such as bathrooms, and keep pieces away from each other to prevent scratching.
• Cleaning: Clean gently using a soft, dry polishing cloth. Avoid harsh chemicals, abrasive materials, or jewellery cleaning solutions not designed for plated pieces.
• Plating: As with all plated jewellery, the outer layer will naturally wear over time with regular use — this is expected and not considered a fault.
  
  

For more detail, visit our Care & Cleaning page.

All plated jewellery can tarnish over time, particularly with exposure to moisture, perfume, and cosmetic products — this is a natural characteristic of plated pieces, not a fault. With proper care, your jewellery will maintain its finish beautifully for much longer:

• Keep it dry — avoid showering, swimming, and hand washing while wearing it
• Apply perfume, lotion, and other cosmetics before putting your jewellery on
• Store each piece separately in a cool, dry place away from direct sunlight
• Clean gently with a soft, dry polishing cloth
  
  

Following these steps will significantly extend how long your piece keeps its finish. For full care instructions, visit our Care & Cleaning page.

You can find your size using the size guide available on the product page under the size selector, or by visiting our Size Guide here.

You have 30 calendar days from delivery to return an item, provided it's unused, in its original condition, with proof of purchase. Return shipping is at the customer's cost unless the item is faulty or damaged.

Approved refunds go to your original payment method (typically 5–10 business days for cards, 3–5 for PayPal).

Want to exchange instead? We can help with that too, within the same 30-day window, subject to stock availability.

Please note: for hygiene reasons, earrings can only be returned if faulty or damaged on arrival.

If your item arrives faulty or incorrect, contact us within 7 days at info@zostma.com and we'll arrange a replacement, exchange, or full refund at no cost to you.

Full details on our Return Policy page.