Terms of service
TERMS OF SERVICE
Last updated: March 2026
These Terms of Service govern your use of the Zostma website and the purchase of products from Zostma Pty Ltd (ACN: 670 466 770), a company registered in Victoria, Australia. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our site or making a purchase.
1. About Us
Zostma Pty Ltd is a jewellery brand registered in Victoria, Australia. Our website is operated at zostma.com. For any enquiries please contact us at info@zostma.com.
2. Acceptance of Terms
By accessing or using our website, creating an account or placing an order, you confirm that you are at least 18 years of age, have read and understood these Terms of Service and agree to be bound by them. If you do not agree to these terms, please do not use our website or purchase our products.
3. Products & Pricing
All products listed on the Zostma website are subject to availability. We reserve the right to discontinue any product at any time without notice.
All prices are displayed in Australian Dollars (AUD) and are inclusive of GST where applicable. Zostma reserves the right to change prices at any time without notice. The price applicable to your order is the price displayed at the time your order is placed.
While we make every effort to ensure product descriptions, images and specifications are accurate, minor variations may occur. Product images are for illustrative purposes and the actual product may differ slightly in colour or appearance due to photography lighting and screen display settings.
4. Orders & Payment
By placing an order on the Zostma website you are making an offer to purchase the selected products at the listed price. We reserve the right to accept or decline any order at our discretion.
An order confirmation email does not constitute acceptance of your order. Acceptance occurs when your order has been dispatched and you receive a shipping confirmation email.
We accept payment via the methods listed at checkout. All transactions are processed securely. Zostma does not store your payment card details.
If a product is unavailable after your order has been placed and payment taken, we will notify you promptly and issue a full refund to your original payment method.
5. Shipping & Delivery
All shipping and delivery terms are outlined in our Shipping & Delivery Policy, which forms part of these Terms of Service. By placing an order you agree to the terms of our Shipping & Delivery Policy.
6. Returns, Exchanges & Refunds
All returns, exchanges and refund terms are outlined in our Returns, Exchanges & Refunds Policy, which forms part of these Terms of Service. By placing an order you agree to the terms of our Returns, Exchanges & Refunds Policy.
Nothing in these terms limits your rights under the Australian Consumer Law.
7. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
8. Intellectual Property
All content on the Zostma website including but not limited to text, images, graphics, logos, product descriptions and design is the intellectual property of Zostma Pty Ltd and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify or use any content from this website without our prior written consent.
9. User Accounts
To access certain features of our website you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately at info@zostma.com if you suspect any unauthorised use of your account.
Zostma reserves the right to suspend or terminate any account at our discretion, including in cases of suspected fraud or misuse.
10. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use and protect your personal information. Our Privacy Policy forms part of these Terms of Service.
11. Limitation of Liability
To the maximum extent permitted by law, Zostma Pty Ltd shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or products, including but not limited to loss of profits, loss of data or loss of goodwill.
Our total liability to you for any claim arising from your use of our website or products shall not exceed the total amount paid by you for the relevant order.
Nothing in these terms excludes or limits any liability that cannot be excluded or limited under Australian law, including liability under the Australian Consumer Law.
12. Indemnification
You agree to indemnify and hold harmless Zostma Pty Ltd, its directors, employees and agents from any claims, damages, losses or expenses arising from your use of our website, your violation of these terms or your infringement of any third party rights.
13. Website Use
You agree to use the Zostma website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use our website to transmit any harmful, offensive or fraudulent content or to attempt to gain unauthorised access to any part of our systems.
Zostma reserves the right to restrict or terminate access to our website at any time without notice.
14. Third Party Links
Our website may contain links to third party websites. These links are provided for your convenience only. Zostma has no control over the content of third party websites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
15. Changes to These Terms
Zostma reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
16. Governing Law
These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
17. Contact Us
If you have any questions about these Terms of Service please contact us at:
Zostma Pty Ltd Email: info@zostma.com Victoria, Australia