Return Policy

You have 30 calendar days from the date of receiving your order to initiate a return. To be eligible, the item must be unused and in the same condition in which it was received, accompanied by proof of purchase. To begin a return, please log in to your Zostma account and use the self-return option, or reach out to us directly at info@zostma.com and our team will guide you through the process.

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged. We strongly recommend using a tracked service for all returns as Zostma is not responsible for items lost in transit on their way back to us.

Once we receive your returned item our team will inspect it and notify you of the outcome via email. If your return is approved, a refund will be issued to your original payment method. Credit and debit card refunds typically appear within 5 to 10 business days depending on your financial institution, PayPal refunds within 3 to 5 business days, and other payment methods may vary. If you have not received your refund within the stated timeframe, we recommend checking with your bank or payment provider before contacting us at info@zostma.com.

If you would like to exchange an item for a different size or style, please contact us at info@zostma.com within 30 calendar days of receiving your order. Our team will guide you through the process and confirm availability. All exchanges are subject to stock availability at the time of the request.

For hygiene reasons, we are unable to accept returns, exchanges or offer refunds on earrings unless the item is faulty or damaged upon receipt. All other Zostma jewellery is eligible for return or exchange in accordance with this policy.

If you receive an item that is faulty, damaged or incorrect, please contact us within 7 days of receiving your order at info@zostma.com with your order number and clear photographs of the issue. We will assess the matter promptly and arrange a replacement, exchange or full refund at no cost to you, including return shipping where applicable.

Items purchased during a sale or promotional period are eligible for return and refund in accordance with this policy, unless otherwise stated at the time of purchase.

International customers are welcome to return eligible items in accordance with this policy. Return shipping costs and any customs duties or taxes incurred on the return shipment are the responsibility of the customer. We recommend using a tracked and insured service for all international returns as Zostma is not responsible for items lost or damaged in transit.

Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any questions about our returns, exchanges or refunds policy we are always happy to help. Reach us at info@zostma.com.